LEGAL · RETURNS

Return Policy

Seller: Blue Ocean Stories SL (trading as Li Lé Blue) · Marbella, Spain
Last updated: August 2026 · Effective: August 2026

Contact: support@lileblue.com
Legal framework: EU Consumer Rights Directive 2011/83/EU · Royal Legislative Decree 1/2007 (Spain)

This Return Policy explains your rights when returning a Li Lé Blue product purchased on lileblue.com. As an EU consumer purchasing online, you have statutory rights under the EU Consumer Rights Directive. Nothing in this policy limits those rights. Where this policy gives you additional rights beyond those required by law, those rights apply in addition to your statutory rights.

Your right of withdrawal —

14 days, no reason required

As an EU consumer purchasing online, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, under the EU Consumer Rights Directive 2011/83/EU as implemented in Spain by Royal Legislative Decree 1/2007.

The 14-day withdrawal period begins on the day you — or a third party you have nominated — physically receive the goods. If your order contains multiple products delivered separately, the period begins on the day you receive the last item.

Important — sealed cosmetic products and the hygiene exception. The right of withdrawal does not apply to sealed cosmetic or hygiene products that have been unsealed after delivery, where return is not suitable for health protection or hygiene reasons. This exception is provided under Article 16(e) of the Consumer Rights Directive. All Li Lé Blue products are supplied in sealed outer packaging. If you break the seal on any Li Lé Blue product after delivery, your right of withdrawal for that product is extinguished. You may not return a product whose outer seal has been broken, and we are not obliged to accept such a return or issue a refund under the withdrawal right. This does not affect your rights in relation to faulty or misdescribed goods — see Section 04.

This hygiene exception is disclosed to you before purchase — on the product page and at checkout — in accordance with our pre-contractual information obligations under Article 6(1)(k) of the Consumer Rights Directive. By completing your purchase you confirm you have read and understood this exception.

What can be returned —

eligible products

A product is eligible for return under the withdrawal right only if all of the following conditions are met:

The outer seal is intact.The product's outer packaging seal has not been broken or tampered with after delivery. Any product with a broken seal cannot be returned under the withdrawal right for hygiene reasons.

Within the 14-day window.You notify us of your intention to withdraw within 14 calendar days of receiving the product.

Original condition.The product is in its original packaging, undamaged, and in the same condition as delivered. We may deduct an amount for any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the product.

Purchased directly from lileblue.com.This policy applies to purchases made directly through our website. Products purchased through third-party retailers are subject to that retailer's return policy.

PRODUCTS THAT CANNOT BE RETURNED

The following cannot be returned under the withdrawal right:

Any product with a broken outer seal.Once the seal is broken the product is a used cosmetic item and cannot be returned for hygiene and health protection reasons under Article 16(e) of the Consumer Rights Directive.

Products returned after the 14-day withdrawal period.We are not obliged to accept returns after the withdrawal window has closed, unless the product is faulty — see Section 04.

Products showing signs of use through the packaging.If a product shows evidence of handling beyond what is necessary to inspect it, we may refuse the return or deduct a documented amount for diminished value from the refund.

How to return a product —

the process

STEP 1 — NOTIFY US WITHIN 14 DAYS

Email us at support@lileblue.com within 14 calendar days of receiving your order. Your email must include your name, order number, and a clear statement that you wish to withdraw from the contract. You may use any clear written statement — you do not need to use a specific form or template. We will confirm receipt of your withdrawal notice by email within 2 business days.
You may also exercise your right of withdrawal through the withdrawal function on our website, available without login for the full 14-day period after each order, as required by EU Directive 2023/2673.

STEP 2 — RETURN THE PRODUCT WITHIN 14 DAYS OF NOTIFYING US

Once you have notified us, you have 14 calendar days to return the product to us. Return the product in its original, sealed outer packaging to the address below. We recommend using a tracked shipping service — we cannot accept responsibility for products lost in return transit.

Return address: Blue Ocean Stories SL
Centro de Negocios Puerta de Banús 43E
29660 Marbella · Málaga · España
Reference: Include your order number inside the package

STEP 3 — RETURN SHIPPING COST

You are responsible for the direct cost of returning the product to us. We do not provide prepaid return labels for withdrawal returns. We recommend using a tracked service — if the return is lost in transit, you bear the risk. Return shipping costs are not refunded.

STEP 4 — INSPECTION AND REFUND

Once we receive your return, we will inspect it to confirm the outer seal is intact and the product is in its original condition. We will notify you of the outcome within 3 business days of receiving the goods. If the return is accepted, we will process your refund within 14 days of receiving the returned product. See Section 05 for full refund details.

Faulty or misdescribed goods —

your statutory guarantee

Separate from and in addition to the 14-day withdrawal right, all goods sold to EU consumers carry a 2-year statutory guarantee against defects under EU Directive 2019/771 as implemented in Spain. This guarantee applies regardless of whether the product has been unsealed — it is a separate right from the withdrawal right and the hygiene exception does not affect it.

If any product you receive from us is faulty at the time of delivery, develops a defect within 2 years of delivery, or does not match its description on our website, you are entitled to one or more of the following remedies:

Repair or replacement— we will repair or replace the product at our cost, including return shipping, within a reasonable time and without significant inconvenience to you.
Price reduction— if repair or replacement is not possible or would cause disproportionate cost, we will offer a proportionate reduction in price.
Full refund— if the defect is significant and repair or replacement is not possible within a reasonable time, you are entitled to a full refund including outbound delivery costs and return shipping costs at our expense.

HOW TO REPORT A FAULTY PRODUCT

Contact us at support@lileblue.com as soon as you discover the fault. Include your name, order number, a clear description of the defect, and photographs where possible. We will respond within 3 business days and arrange the appropriate remedy at no cost to you.

Under Spanish law, a defect is presumed to have existed at the time of delivery if it appears within one year of delivery. After one year and up to the 2-year limit, you may need to demonstrate that the defect existed at the time of delivery. We will always assess claims reasonably and in good faith.

Refunds —

what you receive and when

WITHDRAWAL RETURNS — WHAT IS REFUNDED

For valid withdrawal returns where the outer seal is intact, we will refund:

The full product price— the price you paid for the product including VAT.

The outbound delivery cost— the standard delivery cost you paid when placing the order. We only offer standard delivery, so the full delivery cost paid is refunded.

We will not refund the cost of return shipping, which remains your responsibility as stated in Section 03.

If you return only part of a multi-item order, we will refund the price of the returned item or items only. Outbound delivery costs are refunded only when the entire order is returned.

FAULTY GOODS — WHAT IS REFUNDED

For faulty or misdescribed products we will refund the full product price, the outbound delivery cost, and the cost of return shipping. We bear all costs when the fault is ours.

DIMINISHED VALUE DEDUCTION

If a returned product shows handling beyond what is necessary to establish its nature, characteristics, and functioning — for example scuffing to the outer packaging or evidence of excessive handling — we may deduct a proportionate amount from your refund reflecting the reduced resale value. Any such deduction will be documented and communicated to you before the refund is processed. This is provided under Article 14(2) of the Consumer Rights Directive.

REFUND TIMING

We will process your refund within 14 days of receiving the returned goods, or within 14 days of you providing proof of return shipment, whichever is earlier. Refunds are made to the original payment method used at checkout — credit or debit card, or Apple Pay. We will not charge you any fee for the refund. Depending on your bank or card issuer, it may take 3 to 10 business days for the refund to appear in your account after we have processed it.

REFUND NOT ACCEPTED

If we receive a return that does not meet the conditions in Section 02 — for example a product with a broken outer seal — we will notify you by email within 3 business days of receiving the goods and explain why the return has not been accepted. In such cases we will return the product to you at your cost, or hold it for collection, as you prefer.

Exchanges—

how we handle them

We do not operate a formal exchange programme. If you wish to exchange a product — for example exchanging the 50ml for the 30ml Anilao Edition — please initiate a withdrawal return for the original product as described in Section 03, and place a new order for the product you want. The refund for the returned product will be processed once we receive it in sealed condition. The new order is a separate transaction.

If the reason for the exchange is a product defect, contact us at support@lileblue.com and we will arrange a direct replacement under the faulty goods process in Section 04 — you do not need to place a new order.

returns and questions

For all return requests, questions about this policy, or to report a faulty product, contact us at support@lileblue.com. We aim to respond to all enquiries within 3 business days.

Email: support@lileblue.com

Return address: Blue Ocean Stories SL · Centro de Negocios Puerta de Banús 43E · 29660 Marbella · Málaga · España

Response time: 3 business days for general enquiries

IF YOU ARE NOT SATISFIED WITH OUR RESPONSE

If we cannot resolve your return or refund complaint directly, you have the right to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our contact email for ODR purposes is support@lileblue.com. In Spain, you may also contact your local consumer protection office (OMIC) or request the official consumer complaint form (Hoja de Reclamaciones) from us directly.