LEGAL · TERMS OF SALE
Terms & Conditions
Seller: Blue Ocean Stories SL (trading as Li Lé Blue) · Marbella, Spain
Last updated: August 2026 · Effective: August 2026
Legal framework: EU Consumer Rights Directive 2011/83/EU · Royal Legislative Decree 1/2007 (Spain) · LSSI-CE (Law 34/2002) · Spanish Civil and Commercial Code
Please read these Terms and Conditions carefully before placing an order on lileblue.com. By completing a purchase you confirm that you have read, understood and agree to be bound by these terms. If you do not agree, do not place an order.
Who we are —
the seller
lileblue.com is operated by Blue Ocean Stories SL, a Spanish limited company trading under the brand name Li Lé Blue.
Legal name: Blue Ocean Stories SL
Brand name: Li Lé Blue
Address: Centro de Negocios Puerta de Banús 43E · 29660 Marbella · Málaga · España
CIF: B72423908
VAT registered: Yes — VAT included in all prices
Website: lileblue.com
Contact: support@lileblue.com
These Terms and Conditions govern all purchases made through lileblue.com. They apply to all customers who are consumers — individuals purchasing for personal, non-commercial purposes — located within the European Union. If you are purchasing for commercial purposes, different terms may apply. Contact us at support@lileblue.com.
Our products —
what you are buying
We sell cosmetic hair care products designed for use in and around water — diving, surfing, swimming and sailing.
PRODUCT DESCRIPTIONS
We make every effort to ensure that product descriptions, ingredient lists, images, and certifications shown on lileblue.com are accurate and up to date. Product images are representative — colours may vary slightly depending on your screen settings. Ingredient lists on the website reflect the current formulation. If we make any change to a product's ingredients or certifications, the website will be updated before the updated product is offered for sale.
COSMETIC PRODUCTS AND ALLERGENS
Our products contain natural oils including Jojoba, Argan, Grape Seed, Almond, Camellia Oleifera, and Sacha Inchi. If you have known allergies to any ingredient listed on our product pages, do not purchase the product. If you experience any adverse reaction after using a Li Lé Blue product, discontinue use immediately and consult a healthcare professional. For a full ingredient list, see the individual product page or contact us at support@lileblue.com before purchasing.
CERTIFICATIONS
Our Watersports Hair Care oil holds Reef Friendly Certification.
AVAILABILITY
All products are offered subject to availability. We reserve the right to limit quantities, discontinue products, or modify product specifications at any time without prior notice. If a product you have ordered becomes unavailable after your order is confirmed, we will notify you promptly and offer a full refund or an alternative where available.
Pricing —
and VAT
All prices shown on lileblue.com are in euros and include Spanish VAT at the applicable rate. No additional tax will be added at checkout for EU customers. The total price including VAT is shown clearly before you confirm your order.
Prices may change at any time without notice. The price that applies to your order is the price shown at the time you place your order. Once your order is confirmed, the price is fixed — subsequent price changes do not affect confirmed orders.
Shipping costs, where applicable, are shown separately at checkout and are not included in the product price unless explicitly stated.
CURRENCY
All transactions are processed in euros (€). If your payment card is in a different currency, your bank or card issuer will apply their own exchange rate and may charge a foreign transaction fee. Li Lé Blue is not responsible for any currency conversion costs or bank charges.
PRICING ERRORS
In the event of a pricing error on our website, we are not obliged to honour the incorrect price. If we discover a pricing error after you have placed an order, we will contact you as soon as possible, explain the error, and give you the option to confirm your order at the correct price or cancel it for a full refund. If we cannot contact you, we will cancel the order and refund you in full.
Placing an order —
how the contract is formed
When you place an order on lileblue.com, you are making an offer to purchase the products in your basket at the prices shown. A contract between you and Blue Ocean Stories SL is formed only when we send you an order confirmation email.
THE ORDER PROCESS
Step 1 — Add to cart: Select your product and size and click Add to Cart.
Step 2 — Checkout: Enter your delivery and payment details. Review your order including product, price, VAT, and shipping cost.
Step 3 — Confirm: Click the final confirm or pay button. This constitutes your offer to purchase.
Step 4 — Confirmation email: We will send an order confirmation email to the address you provided. This email constitutes our acceptance of your offer and forms the contract between us.
ORDER CONFIRMATION
If you do not receive an order confirmation email within 24 hours of placing your order, please check your spam folder before contacting us at support@lileblue.com. The absence of a confirmation email means the contract has not been formed and payment should not have been taken — if it has, contact us immediately.
RIGHT TO REFUSE ORDERS
We reserve the right to refuse or cancel any order at our discretion, including where a product is out of stock, where we suspect fraudulent activity, where there has been a pricing error, or where we are unable to verify your payment. If we cancel an order for which payment has been taken, we will refund you in full within 14 days.
Payment —
methods and security
We accept payment by credit card, debit card, and Apple Pay through our payment processors Wix Payments and Stripe. Payment is taken at the time of order confirmation.
PAYMENT SECURITY
All payments are processed securely by Wix Payments and Stripe, both of whom are PCI DSS Level 1 certified — the highest available standard for payment security. We do not store your full card number. We receive only confirmation of payment and, where applicable, the last four digits of your card and card type for reference.
Apple Pay uses device-specific account numbers and unique transaction codes. Your actual card number is never shared with us or our payment processors when you pay with Apple Pay.
All payment pages on lileblue.com are encrypted using HTTPS with TLS security. If you have any concerns about payment security, contact us at support@lileblue.com before placing your order.
FAILED PAYMENTS
If your payment fails, your order will not be confirmed and no contract is formed. You may retry with the same or a different payment method. If you believe payment has been taken in error, contact us at support@lileblue.com immediately.
FRAUD PREVENTION
We use automated fraud detection tools. Orders that trigger a fraud alert may be subject to additional verification or cancellation. We will contact you if we need to verify your order.
Shipping —
delivery and timelines
WHERE WE SHIP
We currently ship to selected EU countries only. The countries we ship to and the applicable shipping rates are shown at checkout. If your country is not listed at checkout, we do not currently ship there. Contact support@lileblue.com to enquire about shipping to unlisted destinations.
PROCESSING TIME
Orders are processed and dispatched within 1 to 3 business days of order confirmation, excluding weekends and Spanish public holidays. During high-demand periods such as product launches, processing time may extend slightly — we will notify you if this applies to your order.
SHIPPING METHODS AND COSTS
We offer standard delivery. Shipping costs are calculated at checkout based on your delivery country and order value. Where free shipping is available over a certain order threshold, this will be shown clearly at checkout. All shipping costs are shown inclusive of VAT.
DELIVERY TIMELINES
Estimated delivery times are shown at checkout for your specific destination. These are estimates provided by our shipping carriers and are not guaranteed. Li Lé Blue is not responsible for delays caused by the carrier, customs procedures, or events outside our reasonable control.
DELIVERY ADDRESS
It is your responsibility to provide a complete and accurate delivery address at checkout. We cannot redirect orders once dispatched. If a parcel is returned to us because of an incorrect or incomplete address provided by you, we will contact you and may charge the cost of re-delivery.
RISK AND TITLE
Risk in the goods passes to you when the carrier takes possession of your order for delivery. Title to the goods passes to you when we receive full payment.
LOST OR DAMAGED PARCELS
If your order does not arrive within the estimated delivery window, or arrives damaged, contact us at support@lileblue.com within 14 days of the expected delivery date. We will investigate with the carrier and, where appropriate, arrange a replacement or refund. We are not responsible for parcels lost due to an incorrect address provided by the customer.
Returns —
your right of withdrawal
As an EU consumer purchasing online, you have a statutory right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, under the EU Consumer Rights Directive 2011/83/EU as implemented in Spain by Royal Legislative Decree 1/2007.
Important — sealed cosmetic products. The right of withdrawal does not apply to sealed cosmetic products that have been unsealed after delivery, where return is not suitable for health protection or hygiene reasons. This exception is provided under Article 16(e) of the Consumer Rights Directive and applies to our Hair Oil products. If you unseal a Li Lé Blue product, you lose your right to return it under the withdrawal right. This does not affect your statutory rights in relation to faulty or misdescribed goods.
PRODUCTS ELIGIBLE FOR RETURN
You may return any product that has not been unsealed, within 14 calendar days of receiving it, for any reason. The product must be returned in its original packaging, unused, and in the same condition as received.
PRODUCTS NOT ELIGIBLE FOR RETURN UNDER THE WITHDRAWAL RIGHT
Any Li Lé Blue product that has been unsealed after delivery cannot be returned under the right of withdrawal for hygiene reasons. This applies to all our hair oil and cosmetic products once the seal has been broken. This exception is stated before you complete your purchase in accordance with our obligation to inform you before the contract is concluded under Article 6(1)(k) of the Consumer Rights Directive.
HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL
To initiate a return of an eligible product, email support@lileblue.com within 14 calendar days of receiving your order with your name, order number, and a clear statement that you wish to withdraw from the contract. You may use any clear written statement — you do not need to use a specific form. We will confirm receipt and provide return instructions.
You may also exercise your right of withdrawal directly through the withdrawal function on our website, available without login for the duration of the 14-day withdrawal period
RETURN SHIPPING
You are responsible for the cost of returning goods to us. We recommend using a tracked shipping service — we cannot accept responsibility for items lost in return transit. Return goods to: Blue Ocean Stories SL · Centro de Negocios Puerta de Banús 43E · 29660 Marbella · Málaga · España.
REFUNDS
Once we receive and inspect the returned product, we will process your refund within 14 days. Refunds are made to the original payment method and include the full product price and the outbound delivery cost. Return shipping costs remain your responsibility.
FAULTY OR MISDESCRIBED GOODS
If any product you receive is faulty, damaged in transit, or does not match its description on our website, you have additional statutory rights under Spanish and EU consumer law regardless of whether the product has been unsealed. Contact us at support@lileblue.com within a reasonable time of discovering the fault with your order number, a description of the issue, and photographs where possible. We will arrange a replacement or full refund including return shipping costs at our expense.
Intellectual property —
our brand and content
All content on lileblue.com — including text, photography, design, brand identity, product names and all associated visual and written material — is the intellectual property of Blue Ocean Stories SL or is used with permission. All rights are reserved.
You may not reproduce, copy, distribute, sell, or use any content from lileblue.com for any commercial purpose without our prior written consent. Personal, non-commercial use — such as sharing a product link — is permitted. If you wish to feature our products or use our photography, contact support@lileblue.com.
Li Lé Blue is a registered brand of Blue Ocean Stories SL. Unauthorised use of the Li Lé Blue name or brand elements may constitute trademark infringement under Spanish and EU intellectual property law.
Our liability —
what we are responsible for
We are responsible for supplying products that match their description on our website, are free from defects, and are of satisfactory quality. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
LIMITATION OF LIABILITY
Subject to the above, our total liability to you in connection with any order shall not exceed the total price paid for the products in that order. We are not liable for any indirect, incidental, or consequential loss arising from your use of our products or our website, to the extent permitted by applicable law.
WEBSITE AVAILABILITY
We do not guarantee that lileblue.com will be available at all times or that it will be free from errors. We may suspend or withdraw access to the website at any time without notice for maintenance or other operational reasons. We are not liable for any loss caused by unavailability of the website.
PRODUCT USE
Our products are cosmetic products. They are not medicines and make no medicinal claims. They are formulated for external use. We are not responsible for any adverse reaction where a product has been used contrary to the instructions on the label or our website, or where the customer has failed to check the ingredient list for known allergens before purchase.
Governing law —
and jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Spain. This does not affect your rights as a consumer under the mandatory consumer protection laws of the EU member state in which you are resident — those rights apply in addition to and are not limited by these terms.
Any dispute arising from these Terms or from a purchase made on lileblue.com that cannot be resolved by agreement between us will be subject to the jurisdiction of the courts of Marbella, Spain, unless mandatory provisions of your country of residence require otherwise.
ALTERNATIVE DISPUTE RESOLUTION
If you are an EU consumer and we cannot resolve your complaint directly, you have the right to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our contact email for ODR purposes is support@lileblue.com.
In Spain, consumer disputes may also be referred to the Junta Arbitral de Consumo of the relevant autonomous community or to the competent consumer protection authority (OMIC — Oficina Municipal de Información al Consumidor) in your municipality.
Changes to—
these terms
We may update these Terms and Conditions from time to time to reflect changes in our business, applicable law, or our products. The date of the most recent update is shown at the top of this document. Changes will not affect orders already confirmed before the change takes effect. We will notify you of material changes by publishing a notice on lileblue.com. Your continued use of our website after changes take effect constitutes your acceptance of the updated terms.
Contact us—
questions and complaints
If you have any question about these Terms and Conditions, an order you have placed, or a product you have received, please contact us. We aim to respond to all enquiries within 3 business days.
Email: support@lileblue.com
Post: Blue Ocean Stories SL · Centro de Negocios Puerta de Banús 43E · 29660 Marbella · Málaga · España
Response time: Within 3 business days for general enquiries · within 14 days for formal complaints
FORMAL COMPLAINTS
If you are not satisfied with our response to a complaint, you may escalate to the Spanish consumer protection authority or use the EU Online Dispute Resolution platform as described in Section 10. As a consumer in Spain you also have the right to request the official consumer complaint form (Hoja de Reclamaciones) — contact us and we will provide it.
EU Online Dispute Resolution
ec.europa.eu/consumers/odr
Spanish consumer authority (national)
Agencia Española de Consumo, Seguridad Alimentaria y Nutrición (AECOSAN)
consumo.gob.es