- LEGAL · SHIPPING
Shipping Policy
Seller: Blue Ocean Stories SL (trading as Li Lé Blue) · Marbella, Spain
Last updated: August 2026 · Effective: August 2026
Contact: support@lileblue.com
This Shipping Policy explains how we process, pack and deliver your Li Lé Blue order. We ship from Marbella, Spain. All orders are packed by hand and dispatched within 1 to 3 business days of payment confirmation. If you have any question about your order or delivery, contact us at support@lileblue.com.
Where we ship —
current destinations
We currently ship to Spain (peninsular Spain and the Balearic Islands) and Germany. These are our launch markets. We plan to expand shipping to additional EU countries — when we do, this policy will be updated and the new destinations will appear as options at checkout.
If your country is not available at checkout, we do not currently ship there. Contact us at support@lileblue.com to register your interest — we use customer enquiries to prioritise which countries to add next.
Canary Islands, Ceuta, and Melilla. These territories are outside the EU VAT area. We do not currently ship to the Canary Islands, Ceuta, or Melilla. Orders placed with a delivery address in these territories will not be processed. If you are located in these territories and wish to purchase Li Lé Blue products, contact us at support@lileblue.com and we will advise on availability.
Shipping rates —
flat rate per country
We charge a flat rate per order regardless of the number of items or total order value. All shipping costs are shown clearly at checkout before you confirm your order and include Spanish VAT at the applicable rate.
The shipping cost applicable to your order is confirmed at checkout based on your delivery country. Shipping costs are non-refundable except in the case of a complete order return under the 14-day right of withdrawal or where the return is due to a product fault — see our Return Policy for full details.
Free shipping. We do not currently offer a free shipping threshold. We are considering introducing free shipping over a certain order value for future orders — when this is introduced it will be shown clearly at checkout and this policy will be updated.
Processing time —
before we dispatch
Every Li Lé Blue order is packed by hand at our Marbella location before dispatch. We process and dispatch orders within 1 to 3 business days of receiving payment confirmation. Business days are Monday to Friday, excluding Spanish public holidays and local Marbella holidays.
Orders placed on a Friday after midday, on a Saturday, or on a Sunday are processed from the following Monday. Orders placed on a Spanish public holiday are processed on the next available business day.
During high-demand periods — such as the Anilao Edition launch and any future limited edition releases — processing time may extend by 1 to 2 additional business days. We will publish a notice on lileblue.com and at checkout if this applies, and will notify customers by email if their specific order is affected.
Once your order has been dispatched, you will receive a dispatch confirmation email with tracking information where available from the carrier.
Delivery times —
estimated timelines
Estimated delivery times below are from the date of dispatch — they do not include the 1 to 3 business day processing period before dispatch. Total delivery time from order to arrival is therefore the processing time plus the delivery estimate.
SPAIN — PENINSULAR AND BALEARIC ISLANDS
Estimated delivery: 3 to 5 business days from dispatch. Orders to major Spanish cities typically arrive within 2 business days. Orders to rural areas, smaller islands, or remote locations may take up to 5 business days.
GERMANY
Estimated delivery: 5 to 7 business days from dispatch. International shipments from Spain to Germany typically transit through the carrier's sorting network. Deliveries to major German cities including Berlin, Hamburg, Munich, Frankfurt, and Cologne are generally at the faster end of this estimate. Deliveries to rural areas may take closer to 7 business days.
These are estimates, not guarantees. Delivery timelines are provided by our carriers and are not guaranteed. Actual delivery times may vary due to carrier capacity, seasonal demand peaks, weather conditions, or other factors outside our control. We are not liable for delays caused by the carrier or by circumstances beyond our reasonable control. If your order has not arrived within the estimated timeframe, contact us at support@lileblue.com and we will investigate with the carrier on your behalf.
Carriers —
how your order travels
We select our shipping carrier based on the destination country, service availability, and reliability at the time of dispatch. We currently use a combination of carriers for domestic Spanish and international shipments. The carrier assigned to your order will be confirmed in your dispatch notification email along with any tracking information provided.
We are committed to working with carriers whose practices are consistent with our environmental values. Where equivalent service and pricing is available, we give preference to carriers with documented sustainability programmes.
TRACKING
Where tracking is available from the assigned carrier, we will include a tracking number or link in your dispatch confirmation email. Not all domestic Spanish services include end-to-end tracking — if your order does not include tracking information, contact us at support@lileblue.com and we will confirm the carrier and estimated delivery window for your specific order.
Packaging —
how we pack your order
Every Li Lé Blue order is packed by hand at our Marbella location. We use packaging materials that reflect our commitment to the ocean — our primary packaging is recyclable and we minimise plastic use throughout the fulfilment process, consistent with our reef-safe brand values.
Products are packed securely to prevent movement and damage in transit. Glass bottles are individually protected. If your order arrives with damaged packaging or a damaged product, please photograph the damage immediately and contact us at support@lileblue.com within 5 business days of delivery. See Section 07 for how we handle damaged deliveries.
Delivery issues —
what to do if something goes wrong
ORDER NOT ARRIVED
If your order has not arrived within 7 business days of the estimated delivery date, contact us at support@lileblue.com with your order number. We will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will arrange a replacement shipment or issue a full refund including outbound shipping costs, at your preference.
DAMAGED ON ARRIVAL
If your order arrives with visible damage to the outer packaging or to the product itself, please photograph the damage before opening the box and contact us at support@lileblue.com within 5 business days of delivery with your order number and photographs. We will assess the damage and arrange a replacement or refund as appropriate. Do not return a damaged item without contacting us first — we will provide return instructions and cover the cost of return shipping where the damage occurred in transit.
INCORRECT ITEM RECEIVED
If you receive an item different from what you ordered, contact us at support@lileblue.com within 5 business days of delivery with your order number and a description of what you received. We will arrange dispatch of the correct item and provide a prepaid return label for the incorrect item at no cost to you.
INCORRECT DELIVERY ADDRESS
It is your responsibility to provide a complete and accurate delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address provided by you, we will contact you and may charge the cost of re-delivery. If you realise you have entered an incorrect address immediately after placing your order, contact us at support@lileblue.com as quickly as possible — we may be able to correct the address before dispatch, but this is not guaranteed.
FAILED DELIVERY ATTEMPTS
If the carrier is unable to deliver your order — for example because no one is available to receive it — they will typically leave a notification card and hold the parcel at a local depot or collection point. The carrier's notification will explain how and when to collect. If the parcel is not collected within the carrier's holding period, it will be returned to us. In such cases we will contact you and may charge re-delivery costs for a second dispatch attempt.
VAT and customs —
taxes and import duties
EU DELIVERIES — SPAIN AND GERMANY
All orders shipped to Spain and Germany are delivered within the European Union. All prices shown on lileblue.com and at checkout include Spanish VAT at the applicable rate. No additional customs duties or import taxes apply to deliveries within the EU. The price you pay at checkout is the total amount you pay — there are no hidden charges on delivery.
OUTSIDE THE EU
We do not currently ship outside the EU. If we expand shipping to non-EU destinations in future, this policy will be updated with relevant customs and import duty information for each destination country.
Contact us —
shipping questions
For any question about shipping, delivery, or the status of your order, contact us at support@lileblue.com. We aim to respond to all shipping enquiries within 2 business days. Please include your order number in all shipping-related communications so we can locate your order quickly.
Email: support@lileblue.com
Response time: Within 2 business days
Ships from: Marbella, Málaga, España
Business days: Monday to Friday · excluding Spanish and local public holidays